I recently read about a scam people are running at hardware stores. They purchase a pressure washer, then take it home and do whatever they needed to do--clean their driveway, their house, or anything else they needed done. When they are finished, they put the machine back in the box, take it back to the store, and claim it didn't work. They return the item for a full refund, and by the time manufacturer realizes there is nothing wrong with it, it's too late. The manufacturer and the store have lost a sale, and the money they spent sending back a perfectly good product. Apparently these kinds of scams are common, with people even returning half eaten food to grocery stores. Our economy is a trust-based system where we long assumed people would do the right thing. Con artists were the rare exception to the rule, so that our system still worked. Maybe the store loses the occasional sale, but everything still ended up in their favor. But they are not the rare exception any longer...
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